'Please be patient, we will get to you': Storm damage mounts

Updated: Jan 29, 2021

Remain patient because help is on the way, is the message by Queensland Fire and Emergency Services commissioner Greg Leach as the state records claims of almost $100 million in damage.

Brisbane experienced its most damaging hail event since 2014 on Saturday, with the Insurance Council of Australia recording more than 8000 claims, with losses of about $95 million in damage.

The update at 7am on Sunday suggested insurers were expecting a sharp rise in calls on Monday.

Mr Leach said QFES responded to more than 1600 requests for assistance at the weekend.

The Insurance Council of Australia declared the damage caused by hailstorms on Saturday a "catastrophe", as more than 5000 claims were made by 2pm on Sunday with insured losses estimated at $60 million. This included clams for damage to roofs, skylights and solar panels, and interior damage to a significant proportion of homes as well as vehicle damage.

A disaster hotline – 1800 734 621 – to assist customers who have general inquiries about the claims process has been established.

Almost 10,000 south-east Queenslanders were without power after the storm and more than 5000 lodged insurance claims.

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